FAQ

  • How do Petal & Flo undies work?
  • Can Petal & Flo undies replace all menstrual products?
  • How much liquid do they hold?
  • Can I use Petal & Flo for bladder leakage & discharge?
  • Will there be a wet or damp feeling?
  • How long should my Petal and Flo undies last?
  • When can I tell its time to buy a new pair?
  • What payment methods do you accept?
  • Can I track my order?
  • What countries do you ship to?
  • I've ordered the wrong size. Can I exchange an item?

PETAL & FLO INFORMATION

How do Petal & Flo undies work?

Our underwear absorbs and holds period blood thanks to our rigorously tested 4-layered protection.
• Double layer of microfibre to hold and absorb your flow.
• Anti-microbial and moisture-wicking technology to keep you dry and feeling fresh.
• A leak-resistant barrier to prevent any leakage.

Can Petal & Flo undies replace all menstrual products?

You can use Petal & Flo underwear instead of other menstrual products. If you have an extra heavy flow we suggest you test them out to find your own personal balance and routine of changing into a fresh pair. You know your body better than anyone else. You may even choose to use them as a backup to your tampons or cups. 

How much liquid do they hold?

Our period undies can hold between 40mls - 60mls of liquid depending on which Petal & Flo undies you use.

On average each woman loses 60mls of blood during their period that's equivalent to 12 teaspoons.

Can I use Petal & Flo for bladder leakage & discharge?

Definitely! They are so comfy that you can wear them as your everyday undies as well as period undies.

Will there be a wet or damp feeling?

Not at all. The fabrics and absorbent layers quickly absorb your period blood and its odour away from the top layer so you stay dry and feel fresh and hygienic. The only time you may feel any dampness is when your Petal & Flo undies have absorbed as much as they can hold and it's time for you to change into a fresh pair.

How long should my Petal and Flo undies last?

If you follow our care instructions and don't use a fabric softener or a dryer, Petal & Flo lasts up to two years. Fabric softener and the heat from a dryer can ruin the membrane which keeps them leak-proof.

When can I tell its time to buy a new pair?

When you notice your period blood is leaking thru to the outside of your undies when this normally doesn't happen. This means the membrane that holds the liquid inside has worn out and it's time to buy a new pair.

PAYMENT

What payment methods do you accept?

Visa, Mastercard, After Pay, Shop Pay, Google Pay, and Apple Pay wallets.

ORDERING AND DELIVERY

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

What countries do you ship to?

We ship to all physical addresses in New Zealand.

RETURNS

I've ordered the wrong size. Can I exchange an item?

As we sell hygiene products we are not able to exchange any opened items. If you have ordered a bundle package and ordered the wrong size for your fit, we can exchange any of the other unopened items for first-time customers. Please use our SIZE GUIDES for correct measurements for our Teen and Adult ranges. Feel free to contact us at info@petalandflo.com if you are unsure and need our help.